Email us within 60 days of your order date and choose what you'd rather have: a free replacement or a full refund of everything you paid. Your call, not ours.
1.How To Make A Claim
- Email us Send a note to support@skullsociety.com from the email address you used at checkout, or call 866.610.9441.
- Tell us what happened Include your order number if you have it (it's in your confirmation email) and a one-line description — never arrived, arrived damaged, not what you expected. If something's damaged, a quick phone photo helps us fix it faster and improve the packaging.
- Tell us what you want A replacement or a refund. If you don't say, we'll ask rather than guess.
- We handle it Replacements ship within 1 business day. Refunds are issued the same day we approve the claim.
2.What's Covered
| Situation | What we do |
|---|---|
| Never arrived | We reship it free, or refund you in full — your choice. No carrier investigation required on your end. |
| Arrived damaged or defective | Free replacement, or a full refund. Keep the damaged one; don't ship it back. |
| Wrong item shipped | We send the right one free and you keep the wrong one. |
| Just not happy with it | Full refund within 60 days, no explanation needed. |
| Carrier says "delivered" but it's missing | Tell us — we'll reship or refund. We don't make you fight the carrier. |
You don't need to send the decal back. Return postage on a free decal would cost more than the decal, so we don't ask for it. Keep it, give it to a buddy, stick it on a tool box.
3.How Refunds Work
- We refund everything you paid — the shipping & handling fee, plus the rush upgrade if you added one.
- Refunds go back to the original payment method. We can't send them anywhere else.
- We issue the refund the day we approve your claim. It typically appears on your statement in 5–10 business days, depending on your bank — that part is on their clock, not ours.
- There is no restocking fee and no deduction of any kind.
4.What's Not Covered
We're generous, but not infinite. The guarantee doesn't cover:
- Claims made more than 60 days after your order date.
- Decals damaged after successful application — pressure washing, solvents, scraping, or peeling it off and trying to reuse it.
- Adhesion failure caused by applying to a dirty, wet, textured, or otherwise unsuitable surface.
- Damage to the surface you applied it to. Apply at your own discretion.
- Orders we cancelled and already refunded.
If you're on the edge of one of these, email us anyway. We'd rather hear it and decide than have you assume the answer is no.
5.Wrong Or Incomplete Address
Check your address at checkout — it's the single most common reason a decal goes missing. If a package comes back to us as undeliverable because the address was wrong or incomplete, email us with a corrected address and we'll reship it. A second shipping fee may apply, since we've already paid postage once.
If you catch the mistake before it ships, we'll just fix it — see the next section.
6.Changing Or Cancelling An Order
Orders move to fulfillment fast, usually within one business day. Email us as soon as you know something's wrong and include your order number:
- Not shipped yet — we'll change the address or quantity, or cancel and refund you in full.
- Already shipped — we can't recall it, but the 60-day guarantee above still covers you completely.
7.A Note On Delivery
Orders are handed to the carrier within 1 business day. Standard delivery inside the U.S. typically runs 3–7 business days after shipment; rush is typically 2–3. Those are estimates, not promises — weather, holidays, and carrier backlogs happen. This offer ships to U.S. addresses only.
Full details are in our Offer Terms & Conditions.
8.Reach Us
One person reads these. You'll get a real answer, not a ticket number.
Saint Petersburg, FL 33701