Not Right? We'll Make It Right.

1.How To Make A Claim

1. Get in touchEmail support@skullsociety.com from the address you used at checkout, or call 866.610.9441.
2. Tell us what happenedInclude your order number if you have it (it's in your confirmation email) and a line on what's wrong. If something arrived damaged or wrong, a quick phone photo is all we need.
3. Tell us what you wantA different size, a replacement or a refund. If you don't say, we'll ask rather than guess.
4. Returning a shirt? Mail it backOnly for size swaps and "not for me" refunds. See t-shirts below for the address. Decals never need to come back.

2.Decals

Never send a decal back. Return postage would cost more than the decal. Keep it, give it to a buddy, stick it on a toolbox.

3.T-Shirts

Where to send a shirt

Put a note in the package with your name, order number, address, and whether you want a refund or a different size (and which size). Your packing slip already has most of that, so tossing it in with a short note works fine. We recommend a tracked mailing method, because we can only process what arrives here.

If you'd rather not wait for a size swap, you can send the shirt back for a refund and place a new order in the right size.

4.How Refunds Work

• Decals: we refund everything you paid, the shipping & handling fee plus rush if you added it.
• Shirts sent back: we refund the price of the shirt, including any size upcharge. The original shipping isn't refunded.
• Anything damaged, defective or wrong: we refund in full, shipping included.
• Items added with one click after checkout were separate charges, so each is refunded separately to the same card.
• Refunds go back to the original payment method. We can't send them anywhere else.
• We issue the refund the day we approve the claim, or the day a returned shirt arrives. It usually shows on your statement within 5–10 business days, depending on your bank.
• There's no restocking fee.

5.What's Not Covered

We're generous, but not unlimited. The guarantee doesn't cover:

• Claims made more than 60 days after your order date.
• Decals damaged after application: pressure washing, solvents, scraping, or peeling one off to reuse it.
• Decal adhesion failure from applying to a dirty, wet, textured or otherwise unsuitable surface, or damage to the surface you applied it to.
• Shirts lost in the mail on the way back to us. Use a tracked method.
• Orders we've already cancelled and refunded.

If you're on the edge of one of these, email us anyway. We'd rather hear it and decide than have you assume the answer is no.

6.Wrong Or Incomplete Address

Check your address at checkout. It's the most common reason a package goes missing. If a package comes back to us as undeliverable because the address was wrong or incomplete, email us a corrected address and we'll reship it. A second shipping fee may apply, since we've already paid postage once.

If you catch the mistake before it ships, we'll just fix it. See the next section.

7.Changing Or Cancelling An Order

Email us as soon as you know something's wrong, and include your order number:

• Not shipped yet: we'll change the address, size or quantity, or cancel and refund you in full. Shirts are printed to order, so a size change is only possible before printing starts.
• Already shipped: we can't recall it, but the 60-day guarantee above still covers you.

8.A Note On Delivery

Decals go to the carrier within 1 business day. Shirts are printed to order and ship within 3 business days, and an order with both ships together once the shirt is ready. Standard delivery inside the U.S. then typically takes 3–7 business days; rush (decals only) typically 2–3. Those are estimates, not promises. Weather, holidays and carrier backlogs happen. We ship to U.S. addresses only.

Full details are in our Terms & Conditions.

9.Reach Us

One person reads these. You'll get a real answer, not a ticket number.